Trilogy Care vs Let’s Get Care: fees and models compared
Last updated 20 August 2026
Provider fees verified from published pricing, August 2026. Budget figures current as at 1 July 2026.
The short version
- Both are self-managed specialists competing for the same customers. Both take the government’s 10% care management allocation, and both add roughly 10% on top of services - Trilogy as a service loading, Let’s Get Care as “up to 10%” administration on third-party provider services.
- The clearest fee difference is the care management hourly rate booked inside that fixed 10% pool: Trilogy lists $120/hr, Let’s Get Care $156.10/hr - same money, different hours of coordinator time.
- Trilogy publishes set service rates (personal care $72/hr, cleaning $66/hr). Let’s Get Care doesn’t publish set rates - you pay whatever your chosen third-party worker charges.
- Ownership differs: Trilogy is a private Brisbane-based company; Let’s Get Care is part of the myHomecare Group, which Australian Unity acquired in 2024.
Side by side
| Trilogy Care | Let’s Get Care | |
|---|---|---|
| Model | Self-managed | Self-managed |
| Ownership | Private (Brisbane-based) | Private (myHomecare Group, acquired by Australian Unity in 2024) |
| Care management fee | 10% of quarterly budget (the government-set cap for all registered providers); care management listed at $120/hr within that allocation | 10% of quarterly budget deducted to a care management account; care management service rate $156.10/hr (weekdays 6am-6pm); restorative and end-of-life care management $207.90/hr |
| Other admin / loading fees | 10% service loading, “added only when you use a service” (a $60/hr gardener becomes $66/hr). Optional full coordination adds 20% to service pricing before the loading | Up to 10% administration on associate (third-party) provider services; home modifications up to 15% (max $1,500); assistive technology up to 10% (max $500) |
| Personal care, weekday | $72/hr (self-managed rate) | Not published - depends on your chosen third-party worker’s rate |
| Cleaning, weekday | $66/hr (general house cleaning, self-managed rate) | Not published - depends on your chosen third-party worker’s rate |
| Coverage | Australia-wide (self-managed; you choose local workers) | Australia-wide (all states and territories) |
| Distinctive features | Publishes a full rate card (RN clinical care $132/hr); no loading charged if no visit is booked; fully coordinated tier available (personal care $106/hr) | Pioneer of low-fee self-management; positions pricing as “aligned with government caps”; no exit fees stated; 48 hours cancellation notice required |
Let’s Get Care doesn’t publish set service rates because, under its model, prices “depend on the rates charged by your chosen third-party provider”. That isn’t a gap in disclosure so much as how the model works - but it does mean you can’t compare hourly prices until you have worker quotes.
What the fee structures mean in practice
Take Classification 5, with a quarterly budget of $10,182.38 in 2026-27. Both providers deduct the government’s 10% care management allocation - $1,018.24 - leaving a service pool of $9,164.14. Care management is clinical care, so it costs you nothing personally.
Trilogy Care
- Classification 5 · $10,182.38/qtr
- 10% care management = $1,018.24, leaving $9,164.14
- Care management time
- At $120/hr, the allocation covers around 8.5 hours of coordination a quarter
- Services
- ≈ 127 hrs/qtr of personal care at the published $72/hr rate - around 9-10 hours a week. The 10% loading applies when a service is used
Let’s Get Care
- Classification 5 · $10,182.38/qtr
- 10% care management = $1,018.24, leaving $9,164.14
- Care management time
- At $156.10/hr, the allocation covers around 6.5 hours of coordination a quarter
- Services
- Depends on worker rates - with up to 10% administration on third-party services, roughly $8,331 of worker charges fit in the pool; your hours turn on what your workers charge
The same $1,018.24 buys about two more hours of coordinator time per quarter at Trilogy’s listed rate - worth knowing if you expect to lean on your care manager. On the service side the structures are close (about 10% on top of worker charges either way), so the decider is the underlying worker rate: published and fixed at Trilogy, negotiated by you at Let’s Get Care. If you’ve already found good local workers at sharp rates, that flexibility can work in your favour; if you’d rather know every price up front, a rate card helps. Your means-tested contribution then applies per service either way - see what you’ll pay.
Every figure on this page was verified from Trilogy Care’s and Let’s Get Care’s published pricing in August 2026. Providers adjust prices often, and the government publishes a quarterly National Summary of Support at Home Prices for benchmarking. Ask each provider for its current price list in writing before signing a service agreement.
Which suits you?
Choose Trilogy Care if…
- You want published service rates before you commit, so the budget maths is knowable on day one.
- You value more coordinator hours from the fixed 10% allocation ($120/hr vs $156.10/hr).
- You may want the fully coordinated tier later without changing provider.
Choose Let’s Get Care if…
- You already have workers or agencies you trust and have negotiated rates with - its model is built around your third-party choices.
- You like a long-established self-management specialist, and you’re comfortable it now sits within the Australian Unity-owned myHomecare Group.
- Clearly stated caps on one-off admin (home modifications max $1,500, assistive technology max $500) matter for your plans.
Neither is the “winner” - the structures are close, and the right fit depends on whether you want fixed published rates or full control over who you hire and what they charge.
Not sure which fits your situation?
Tell us your classification, postcode and how you want to source workers, and we can help you compare these two - and any others servicing your area - for your situation.
Common questions
Why doesn’t Let’s Get Care list personal care or cleaning rates?
Because under its self-managed model there is no set rate - you choose the third-party worker or agency, and you pay their rate plus up to 10% administration. That’s normal for this model, but it means you should collect worker quotes before comparing costs with a provider that publishes fixed rates.
Is Let’s Get Care still an independent company?
It operates as its own brand, but it is part of the myHomecare Group, which Australian Unity - a member-owned mutual - acquired in 2024. That backing doesn’t change its published fee structure; it’s simply worth knowing who ultimately owns the provider you sign with.
Does the care management hourly rate really matter if the fee is 10% either way?
Yes - the 10% allocation is fixed by government, so the hourly rate determines how much coordinator time it buys. At Classification 5, $1,018.24 a quarter covers around 8.5 hours at $120/hr but around 6.5 hours at $156.10/hr. See our care management fees comparison and the 10% fee explained.
Are there exit fees with either provider?
Exit fees are banned under Support at Home for every provider. Let’s Get Care states none apply and requires 48 hours cancellation notice for services; Trilogy doesn’t publish cancellation terms - confirm notice periods in writing before signing. You can switch providers at any time.
Sources
- Trilogy Care - services and pricing, trilogycare.com.au/services-pricing, accessed August 2026.
- Trilogy Care - Service Pricing PDF (November 2025, current at August 2026), trilogycare.com.au/uploads/202511_Service_Pricing.pdf.
- Trilogy Care - “Understanding fees under Support at Home”, trilogycare.com.au/understanding-fees-under-support-at-home, accessed August 2026.
- Let’s Get Care - Support at Home pricing, letsgetcare.com.au/support-at-home/pricing/, accessed August 2026.
- Let’s Get Care - getting started with Support at Home, letsgetcare.com.au/support-at-home/get-started/, accessed August 2026.